Terms & Conditions

Last Updated October 20, 2026

These Terms and Conditions ("Terms") govern your use of the website www.buoyant-anchoring-coaching.com (the "Site") and any personal coaching services, digital products, or programs provided by Buoyant Anchor Coaching ("we," "us," or "our").

By accessing this Site or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use this Site or purchase our services.

Coaching Relationship & Professional Disclaimer

No Medical or Mental Health Care: Personal coaching is not therapy, counseling, medical treatment, or psychological care. Buoyant Anchor Coaching does not provide medical, clinical, psychiatric, or psychological advice, diagnosis, or treatment.
Client Responsibility: You acknowledge that coaching is a collaborative process but that you are solely responsible for your own physical, mental, and emotional well-being, as well as all decisions, actions, choices, and results resulting from the coaching relationship.
Seek Professional Help: If you are experiencing psychological distress or medical issues, you are advised to seek the care of a licensed healthcare professional.

Services, Scheduling, & Payments

Payment Terms: All fees for coaching sessions, packages, or programs must be paid in full or via an agreed-upon payment plan through our secure third-party processor (Stripe) prior to the start of services.
Scheduling: Bookings are managed through our third-party scheduling tool (Calendly). It is your responsibility to ensure you attend your scheduled appointments.
No Guarantees: We make no guarantees, warranties, or representations regarding the specific outcomes, financial gains, or personal success you will achieve as a result of our coaching services. Your success depends entirely on your own effort and implementation.

Cancellation & Refund Policy

24-Hour Rescheduling Policy: If you need to cancel or reschedule a session, you must do so at least 24 hours in advance via Calendly or email. Sessions missed or canceled with less than 24 hours' notice will be forfeited and billed at the full rate.
Refund Policy:
- 1. One-Off 1:1 Sessions
  - No Cash Refunds: All single, one-off session purchases are final and non-refundable once purchased.
  - Rescheduling Rule: Clients may reschedule a session up to 24 hours before the scheduled start time at no additional cost.
  - Late Changes / No-Shows: Cancellations or rescheduling requests made less than 24 hours before the session, as well as no-shows, will forfeit the session and the fee.
- 2. Multi-Month Packages (2-Month & 6-Month)
  - Initial Grace Period: Clients can request a full refund (minus a 5% administrative/processing fee) within 7 days of purchase, provided no coaching sessions have taken place.
  - Pro-Rata / Early Termination: If a client wishes to cancel a multi-month package after it has started, refunds are calculated on a pro-rated basis for unused full months only, subject to a $50 early termination fee to account for the breaking of the commitment.
  - Payment Plans: If the client is on a monthly payment plan, they remain responsible for payments corresponding to any active months of coaching utilized.
- 3. Expiration of Unused Sessions
  - 2-Month Packages: All sessions must be scheduled and completed within 3 months from the date of purchase. Unused sessions after this window automatically expire and are non-refundable.
  - 6-Month Packages: All sessions must be scheduled and completed within 8 months from the date of purchase. Unused sessions automatically expire and are non-refundable.
- 4. How to Request a Refund
  - All refund or cancellation requests must be submitted in writing via email to admin@buoyant-anchor-coaching.com. The timestamp of the email will determine eligibility based on the windows outlined above.

Intellectual Property

Our Content: All text, graphics, logos, videos, worksheets, training materials, and digital products on this Site are the property of Buoyant Anchor Coaching,
Limited License: When you purchase or download materials from this Site, you are granted a single, non-transferable license for your personal, non-commercial use only. You may not sell, share, republish, or distribute our materials without explicit written permission.

Client Confidentiality & Privacy

Confidential Information: We respect your privacy and recognize that coaching may involve sharing sensitive personal information. We will keep all coaching conversations and client notes confidential, except as required by law (e.g., if there is an imminent threat of harm to yourself or others).
Privacy Policy: Your submission of personal information through the Site is also governed by our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by New York State law, Buoyant Anchor Coaching and its employees or contractors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of this Site or participation in our coaching services. Your sole remedy for dissatisfaction with our services is to stop using them.

Governing Law

These Terms shall be governed by, construed, and enforced in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any legal action arising out of these Terms must be filed in the courts located in Kings County (Brooklyn), New York.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any updates will be posted directly to this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

If you have any questions or concerns about these Terms, please contact us at:

Email: amy@buoyant-anchor-coaching.com

Last Updated: October 20, 2026